Terms & Conditions

Terms of order

These terms of the order in no way affect your statutory rights as a consumer.

No contract will subsist between you and ninetypluscoffee.com for the sale by it to you of any product unless and until ninetypluscoffee.com accepts your order by e-mail confirming that it has dispatched your product. That acceptance will be deemed complete and will be deemed for all purposes to have been effectively communicated to you at the timeninetypluscoffee.com sends the e-mail to you (whether or not you receive that e-mail). Items cannot be bought for resale without prior permission. Ninetypluscoffee.com reserves the right to refuse any order which is deemed to have not been conducted in the correct way or where any foul play may have taken place. Items cannot be bought for use in coffee competition without the express permission of ninetypluscoffee.com and reserves the right to refuse to supply. Ninetypluscoffee.com also retains the right to not complete any order it wishes to do so providing that the monies have not been taken or a full refund is given. This is a retail site and as such is for members of the public and not for wholesale/reseller customers. By placing an order and giving credit card details on our secure server you the consumer is bound and contracted to complete the sale unless ninetypluscoffee.com decides otherwise.

Refund Policy

Perishable Goods: Since the Website offers perishable goods, such as roasted or unroasted coffee and/or other perishable items, we do not provide refunds after the product is shipped, which you acknowledge prior to purchasing any product on the Website. Please make sure that you’ve carefully read the product description before making a purchase.

Non-Perishable Goods: Non Perishable goods are considered goods that do not degrade/decay quickly, such as merchandise, brewing items, etc. If goods are returned due to being faulty, so long as they are returned within a reasonable time the remedy afforded to the customer, under the Sale of Goods Act 1979 (as amended), is a refund. Also, where a consumer exercises his cancellation rights, the customer will be given a refund within 30 days of their cancellation. Products, where pre-order and deposit options are enabled, are excluded by this policy, and no refund shall be issued for those products.

International Customs Regulations & Liability

Each country’s port-of-entry Customs Authorities have importing regulations that are outside our knowledge and control. Please be aware that there might be importing fees and taxes according to each country’s regulations. The importer is responsible for those charges entirely.

Cancellation rights

You the consumer are given the right to cancel as required by the Distance Selling Regulations (to not include beans that are ground or roasted). You the consumer have the right to cancel your order without giving a reason The cancellation period in the case of contracts for the supply of goods begins with the day on which the contract is concluded. The cancellation period ends on the expiry of 7 working days, beginning on the day after the day on which the consumer receives the goods. You the consumer will be asked to return and pay for the cost of returning the goods. Roasted and Unroasted coffee is excluded from these terms, as they are perishable goods.

Deposit rights

On products where pre-order and deposit options exist, customer needs to deposit either:

  1. A percentage of the total value of the product (excluding shipping, exporting documents, phytosanitary certificate, and tax costs).
  2. The full value of the products purchased.

On the first option, the customer will be notified with an email two weeks before the release of the products. If the customer fails to complete the second payment, then the deposit is not refundable.

Payment methods

Stripe.com:

  1. MasterCard
  2. Visa
  3. Maestro
  4. American Express

Please note that stripe.com charges 3.5% as transaction fees to each payment handled by them. This will be broken down on the checkout page, before payment.

Delivery

Expect delivery of your order within 28 days although most items will be dispatched at least 24-72 hours after your order, the next Tuesday or Friday (working hours). If we cannot deliver the goods within this time we will tell the consumer immediately and agree on another time for delivery. If we cannot agree on another time, we will offer a full refund.

Here are the descriptions of the Shipping terms. Please note we roast to order, so we can not always dispatch on the day of order.

Postage

FedEx: The aim is to deliver items within 14 working days. No guarantee of delivery on these times, this is an aim. It may take up to 28 days.

Delivery Prices

Delivery prices are priced on weight and size and will be added automatically when an order is placed. This will be broken down into the component of price and delivery charge. According to the Republic of Panama Regulations, 7% tax will be added to the total cost of shipping, broken down in individual components. Additionally, the cost of Phytosanitary Certificate and Exporting Documents (where applied) will be added, broken down into individual components. The final price will be in the United States Dollars ($) unless otherwise stated.

When do we roast coffee for orders?

We roast to order every day of the week (excluding bank and national holidays), and we dispatch the following day.

Handling complaints

We will in every case acknowledge complaints within 5 working days.

We will in every case advise the consumer how long it will take to resolve the complaint.

We will in every case keep the consumer informed throughout the process.